Returns & Refunds

  • 1. Live-Stream Mystery Box Products:**
    All products from our live-stream mystery box openings are packed and shipped on the same day. What you see in the live stream is exactly what you get.

  • Therefore:**
    - NO HOLDING- orders
    - NO REFUNDS-
    - NO EXCHANGES-
    Please make informed purchase decisions.

  • 2. DIY Pens Live Stream Policy:
    - $49.99 minimum order for FREE shipping
    - Orders below $49.99 will incur a $3 shipping fee
    - Minimum order requirement: $14.99 to process shipment

  • 3. DIY Beads Live Stream Policy (New Customers):
    - $20 security deposit required to activate shopping cart privileges
    - $49.99 minimum order for FREE shipping
    - Orders below $49.99 will incur a $3 shipping fee

  • Special Circumstances:
    Contact Samuel for assistance:
    Email: yipsamuel9@gmail.com
    WhatsApp:(+86)13790155284

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